Contact us
Returns Policy
We want you to feel confident when shopping with SIRUNE. Please review the information below carefully, as it outlines the conditions under which returns are accepted.
Frequently Asked Questions
-
We accept returns for store credit only when the request is submitted within 14 days of delivery and the item meets all of the following conditions:
- The item is unworn, unused and unwashed
- All original tags and care labels remain attached
- The item is returned in its original condition
- The item is free from any makeup, deodorant marks, stains, odours, pet hair or damage
To request a return, you must contact our team within this 14-day period to receive approval and return instructions. Items returned without prior approval, or outside this timeframe, will not be accepted.
Return shipping costs for change-of-mind or fit-related returns are the responsibility of the customer. A $12.95 return fee will be deducted from your store credit when your return is processed.
Items that do not meet the above conditions will be declined and returned to the sender.
- The item is unworn, unused and unwashed
-
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible after delivery with:
- Your order number, and
- Clear photos showing the issue.
Once we’ve assessed your claim, we’ll provide a resolution in line with Australian Consumer Law. Where a major fault is confirmed, you may be entitled to a repair, replacement or refund. In other cases, we may offer a replacement or store credit.
Many SIRUNE pieces are made from delicate fabrics such as terry, crochet, mesh and sequin finishes. These textiles can catch or snag if they come into contact with jewellery, bags, zips, rough surfaces or abrasive materials. Snags, pulls or catches that occur during wear are considered normal wear and tear, not a manufacturing fault.
Damage caused by wear, improper fit, washing, incorrect care, alteration or misuse is not considered a manufacturing fault and will not be eligible as a faulty item return.
We recommend following the care instructions on each garment and taking extra care with delicate fabrics to prolong the life of your piece. - Your order number, and
-
Original shipping fees are non-refundable and are not included in store credit or refunds for change-of-mind or incorrect fit returns.
Return shipping costs are the responsibility of the customer unless the item is confirmed as faulty or incorrect.
If an order qualified for free shipping, this does not convert to a cash or credit value in the event of a return.
-
Orders placed using a discount code, or receiving a discount on full priced product during a promotional sale event are not eligible for return, exchange, store credit or refund. Discounted product is deemed final sale.
To protect hygiene standards, maintain product integrity and keep our returns process fair, some items are not eligible for return or exchange for any order, including both Australian and international purchases.These include:
Product types
- Jewellery, including earrings
- Collaboration pieces and limited-edition partnership items marked as non-returnable
- Digital or stored-value products, including gift cards
- Shipping protection or delivery insurance services
Condition & order status
- Items that have been worn, washed or used
- Items with removed, altered or missing tags or care labels
- Items returned outside the 14-day return period
- Items marked as final sale, clearance or non-returnable at the time of purchase
- Pre-order items where non-return eligibility is clearly stated on the product page
These items are considered final sale and cannot be returned or exchanged, unless otherwise required under applicable consumer law.
We recommend carefully reviewing product descriptions, sizing information and order details before completing your purchase. If you’re unsure, please contact our team before ordering so we can help guide you on size and fit.
- Jewellery, including earrings
-
Approved returns will be issued as store credit only.
For change-of-mind or fit-related returns, a $12.95 return fee will be deducted from your store credit when your return is processed. This fee does not apply to approved faulty or incorrect items, where your rights under Australian Consumer Law apply.
Store credit:
- Does not expire
- May be used on any future purchase
- Cannot be exchanged for cash or refunded to the original payment method, except where required by law
If you need clarification or wish to request a return, please contact our team via the form below.
- Does not expire
Head Office
Locations & hours
Unit 3, 18 Nells Road, West Gosford NSW 2250Australia
Mon - Fri: 8am - 4pm
