To uphold hygiene standards, protect product integrity, and ensure fairness across our fulfilment process, certain items and circumstances are not eligible for return or exchange for any orders, including both Australian and international purchases.

This includes:

Product types

• Jewellery, including earrings
• Collaboration pieces and limited-edition partnership items
• Digital or stored-value products, including gift cards
• Shipping protection or delivery insurance services

Condition & order status

• Items that have been worn, washed, or used
• Items with removed or altered tags or care labels
• Items returned outside the 14 business day return period
• Items marked as final sale, clearance, or non-returnable at the time of purchase
• Pre-order items where non-return eligibility is clearly stated on the product page

These items are considered final sale and cannot be returned or exchanged, unless otherwise required under applicable consumer law.

We recommend carefully reviewing product descriptions, sizing information, and order details before completing your purchase.

Approved returns will be issued as store credit only.

Store credit:

• Does not expire
  
• May be used on any future purchase
  
• Cannot be exchanged for cash or refunded to the original payment method (except where required by law)
  

If you require clarification or wish to request a return, please contact our team via the form below.